How to Report a Marine Loss

All new losses can be reported directly to ACE  Recreational Marine Insurance  at any time through the loss reporting unit at 800-433-0385  or by contacting Heritage Marine Insurance during business hours at 800-959-3047.

 You will be asked the following questions:

 1)     Your name and your ACE policy number and phone numbers where you can be reached during business hours. If you have ready access to email, you might supply your email address as well.

 2)     When and where the loss occurred and if anyone was injured.

 3)     What type of vessel you have and if there is a loan on the vessel.

 4)     What was the damage to your vessel and where the vessel is located.

You will be given a claim number and the name of  the claims representative who will handle your claim. You will be contacted by your claims representative within 24 hours. You may initiate a call to your representative.

If you have not heard from the ACE  Claims department within a day, please contact the person who is handling your claim directly or contact Heritage Marine Insurance during business hours at 800-959-3047.

You are responsible for securing your vessel and protecting against further loss. Your policy provides coverage for these expenses.